Privacy Policy

1. Introduction

1% Circle Wellness Club Private Limited ("1% Circle," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when you:

• Register for membership or express interest in our services
• Complete forms on our website or mobile application
• Contact us via email, phone, or other communication channels
• Participate in surveys, promotions, or events
• Use our facilities and services

This information may include:

• Full name and contact details (email, address)
• Date of birth and gender
• Professional information (occupation, company)
• Health and fitness information (wellness goals, medical conditions, dietary preferences, physician reports, and physiotherapist assessments — collected where required for disability verification, refund eligibility, or service customisation)
• Payment and billing information
• Photographs and identification documents
• Session attendance records and member signatures

2.2 Automatically Collected Information

When you access our digital platforms, we may automatically collect:

• Device information (type, operating system, unique identifiers)
• Browser information and IP address
• Usage data (pages visited, time spent, click patterns)
• Location data (with your consent)

3. How We Use Your Information

We use the information we collect to:

• Process membership applications and manage your account
• Provide personalized wellness programs and recommendations
• Facilitate bookings, appointments, and service delivery
• Process payments and maintain financial records
• Communicate with you about services, updates, and promotions
• Improve our services and develop new offerings
• Ensure safety and security within our facilities
• Verify medical conditions or disability status for the purposes of refund eligibility, membership freeze, or Personal Training transfer decisions
• Maintain session attendance and Personal Training records
• Comply with legal obligations and enforce our policies

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (payment processors, IT services)
• Healthcare and wellness professionals involved in your care (with your consent)
• Legal authorities when required by law or to protect our rights
• Business partners for co-branded services (with your consent)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Data portability (receive your data in a structured format)

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: